What is a cookie?
A cookie is a small text file that websites store on your computer. There are two types of cookies: One type stores a file for an extended period of time on your computer (permanent cookies). It is used, for example, to tell you about what is new since your last visit to the website. The other type of cookies is called session cookies. During the time you are surfing on a website, session cookies are temporarily stored in your computer’s memory, for example in order to remember what language you have selected. Session cookies are stored for a short period of time on your computer and they disappear when you close your browser.
Other technologies, including data that we store on your web browser or device, identifiers associated with your device, use of scripts and other software, are used for similar purposes. In this cookie policy, we refer to all of these technologies as "cookies".
The use of cookies at Trustly’s website
Trustly uses cookies to make the website work, to improve your user experience by giving you a personalized visit that's in line with your settings and to analyse web statistics. The information gathered may be shared with third parties, see table below for more information.
Any browser visiting Trustly’s website will receive cookies from us. These are so called “necessary cookies” which allow you to use the website by enabling basic features, such as page navigation and access to secure areas of the website. The website does not work properly without these cookies and it is therefore not possible to reject such cookies.
If you do not wish to allow the use of other cookies, or if you at any time choose to opt-out from them, this can be done by changing your browser settings. Further information on how to change your cookie settings are available below and in the help menu in the browser. Please note that parts of the website may not function properly if you reject cookies and that this will affect your user experience.
In this section, you can find more specific information on how we process your data in case you are an individual visiting our website.
Purpose of the processing |
Legal basis |
Personal data processed |
To set cookies on your device when you visit and interact with our websites. We use the data generated from cookies for several purposes, such as to make the websites work properly, to prevent fraudulent use of our
Services, to gather statistics of how you use and interact with our websites in order to improve its functionality as well as for business-to-business marketing purposes.
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For necessary cookies, to pursue our legitimate interest of providing you with working and functional websites and to prevent fraudulent use of our Services.
For other cookies, we collect your consent to e.g. gather web statistics for commercial reasons and for marketing our Service to potential customers. If you want to withdraw your consent and thus disable the
functionality, you can choose such an alternative by checking a box which will be shown on your next visit/use of the Service. Alternatively, you can read this cookie policy for more information on how you can remove
cookies.
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Device Information, Behaviour Information. |
For more information on how we process your personal data, please see our Privacy Policy.
Necessary cookies
As mentioned above, necessary cookies allow you to use the website by enabling basic features, such as page navigation and access to secure areas of the website. The website does not work properly without these cookies and it is therefore not possible to reject these cookies.
First party cookies |
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Host |
Cookie Name |
Description |
Expiry Duration |
Trustly |
OptanonAlertBoxClosed |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively
close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
|
364 days |
Trustly |
OptanonConsent |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the website uses and whether visitors have given or withdrawn consent for the use of each
category. This enables website owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the
website will have their preferences remembered. It contains no information that can identify the website visitor.
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365 days |
Performance cookies
Performance cookies are used specifically for gathering data on how visitors use a website. These cookies monitor the performance of the website as the user interacts with it.
First party cookies |
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Host |
Cookie Name |
Description |
Expiry Duration |
Trustly |
_pk_ses.{id} |
This cookie name is associated with the Piwik open-source web analytics platform. It is used to help website owners track visitor behaviour and measure website performance. It is a pattern type cookie, where the prefix
_pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
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0 days |
Trustly |
_pk_id.{id} |
This cookie name is associated with the Piwik open-source web analytics platform. It is used to help website owners track visitor behaviour and measure website performance. It is a pattern type cookie, where the prefix
_pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
|
392 days |
Host |
Cookie Name |
Description |
Expiry Duration |
Piwik PRO
|
_pk_id.{id} |
This cookie name is associated with the Piwik open-source web analytics platform. It is used to help website owners track visitor behaviour and measure website performance. It is a pattern type cookie, where the prefix
_pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
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392 days |
Piwik PRO
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_pk_ses.{id} |
This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure website performance. It is a pattern type cookie, where the prefix
_pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.
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0 days |
Tracking cookies
Tracking technologies are any data or tactic that can be used on a site to track the user throughout their visit to the site.
First party cookies |
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Host |
Cookie Name |
Description |
Expiry Duration |
Pardot/Salesforce
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visitor_id |
This is a cookie pattern that appends a unique identifier to a website visitor. Used for B2B purposes.
|
365 days |
Pardot/Salesforce
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lpv* |
This cookie is set to keep Pardot from tracking multiple page views on a single asset over a time-limited session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie
keeps each reload from being tracked as a page view.
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A few seconds |
Host |
Cookie Name |
Description |
Expiry Duration |
Hotjar |
_hjSessionUser_{site_id} |
Cookie that is set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are
attributed to the same user ID.
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365 days |
Hotjar |
_hjUserAttributesHash |
Cookie that enables us to know when any User Attribute has changed and needs to be updated.
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2 minutes, extended every 30 seconds |
Hotjar |
_hjUserAttributes |
Stores User Attributes sent through the Hotjar Identify API. |
Local storage. No explicit expiration until purged from the device. |
Hotjar |
hjViewportId |
Stores user viewport details such as size and dimensions. |
During session |
Hotjar |
hjActiveViewportIds |
Stores user active viewports IDs. |
Local storage. No explicit expiration until purged from the device. |
Hotjar |
_hjSession_{site_id} |
Cookie that holds current session data. Ensures subsequent requests in the session window are attributed to the same session.
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30 minutes. |
Hotjar |
_hjCookieTest |
Cookie that checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.
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0 seconds |
Hotjar |
_hjLocalStorageTest |
Cookie that checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set.
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0 seconds |
Hotjar |
_hjSessionStorageTest |
Cookie that checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set.
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0 seconds |
Hotjar |
_hjTLDTest |
Cookie that enables trying to determine the most generic cookie path to use, instead of page hostname.
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During session |
Third-party cookies
Our cookie table above lists the third-party cookies on our website. Please note that the names of the cookies may change over time. Please see Piwik PRO’s Privacy Policy here for further information on how Piwik PRO processes your data, here for further information on how Pardot processes your data and here for how Hotjar processes your data.
Links to Other Websites
Trustly’s website may contain links to third party websites. If you visit these websites, Trustly’s cookie policy no longer applies. We recommend that you visit these websites and read their policies before you approve their setting of cookies.
No to cookies?
You can change your cookie preferences at any time by clicking on the ‘Cookie’ icon located on the bottom left side of the screen. You can then adjust the available opt-in/opt-out sliders to ‘On’ or ‘Off’. To save your preferences, click on “Confirm My Choices”. You may need to refresh your page for your settings to take effect.
Most web browsers allow you to control cookies through their browser settings.
Please follow the links below for further information on how to manage cookies on different web browsers.
Google Chrome
Microsoft Edge
Microsoft Internet Explorer
Mozilla Firefox
Apple Safari
Opera
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
For more detailed information on cookies you can also visit the responsible supervisory authority in Sweden at www.pts.se
Contact
If you have any questions about our Cookie Policy or would like to get the information presented in this Cookie Policy in your local language, you are welcome to contact us by sending an email to privacy@trustly.com.
Last updated on the 25th of November 2024